■ Depending on the nature of your inquiry, it may take some time for us to respond.

■ Inquiries received on non-business days (Saturdays, Sundays, and public holidays) will be replied to sequentially from the next business day. Thank you for your understanding.

■ Please refer to our FAQ for frequently asked questions.

■ We recommend using a PC email address, as emails from us may not be delivered to some addresses.

If you do not receive a response from us within a few days after submitting your inquiry, please contact us directly at customer@luccana.fun