Frequently Asked Questions

This page lists frequently asked questions about Pharah Apothecary. We provide answers to frequently asked questions. If you don't see your question here, please contact us using the form below.

 inquiry
About orders

Please see our shipping policy here.
Regarding date and time specification

If you would like to specify a delivery date or time, please select the desired date and time from the options displayed on the "Delivery Date and Time Selection Screen" (Sundays and holidays can also be selected).

・For some areas, such as Okinawa and remote islands, delivery may take 4 to 5 days longer than usual. We recommend that you specify a delivery date with ample time.
・Due to delivery circumstances, we may not be able to deliver as specified.

Your item will be delivered by Yamato Transport. If you are not at home, a "delivery notice" will be left. Please contact the delivery company to arrange a convenient date and time for delivery.

If you would like to specify a date and time for delivery after completing your order, please check the shipping number listed in the shipping completion email and contact Yamato Transport.
Yamato Transport toll-free number: 0120-01-9625
Returns and Refunds

Please see our returns and refunds policy here.
About receipts

当店では、環境に配慮してペーパーレス化とさせて頂いております。領収書をご入用の際は、マイページよりダウンロードしてください。
About the product

Farah Apothecary's skincare products are formulated to be gentle on the skin, but as your skin condition changes daily, we recommend that you perform a patch test before using the product for the first time.

For product inquiries, please contact customer@luccana.fun .
About gift wrapping

Please see here for information on gift wrapping .
About the email newsletter

If you would like to stop receiving the email newsletter, please click "Unsubscribe" at the bottom.
If you see the message "You have been unsubscribed from the mailing list" after logging in, you have successfully stopped receiving emails.

  • Please note that due to system reflection, we cannot immediately stop the service.
  • Please note that if we are unable to confirm your customer information using the email address and name you provided, we will not be able to stop your delivery.